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Salon Policies



As a courtesy, you will receive a confirmation email 4 days prior to your appointment. You will need to click on the link provided to confirm your appointment time. A  confirmation text will be sent 3 days prior as well. If you DO NOT confirm, your appointment will be canceled and a cancellation fee will apply. Please understand that it is your responsibility to remember your appointment dates/times to avoid late arrivals, miss/cancelled appointments, and the cancellation fee. 


Due to our cancellation & no-show policies (see below), we do require a credit card on file to finalize your booking. We do not charge this card unless one of the aforementioned policies is breached. We reserve the right to cancel an appointment if credit information is not received within 24 hours after booking.

Phorest Payments are Powered by Stripe, who have the very highest security and Level 1 PCI Compliance. Neither Barberella nor Phorest staff has access to the raw card details at any stage.



We are an appointment-based salon, therefore last-minute cancellations and adjustments have a major impact on our business. Our 48-hour cancellation policy respects our stylists’ and clients’ time. Cancellations within 48-hours of an appointment will be charged 50% of the service(s) total. Fees are non-refundable and cannot be used towards future appointments. Please note we are closed Sunday & Monday, if you need to cancel/adjust on one of days to avoid our cancellation policy please contact us via email, phone or you can reply to the confirmation text.


Any appointment that results in a “no show” will be charged 100% of the service(s) totals that were scheduled. Those who miss three consecutive appointments without contacting the salon will be unable to schedule future appointments.

LATE arrival

We understand: life happens. If you expect to be late by 10-minutes or more, please call: 215-643-4066. We try to accommodate all guests—however, we cannot guarantee your services will be performed that day. We work hard to schedule precise times for each service. Accommodating a late guest often disrupts other guest’s schedules. A lateness greater than 10 minutes may require an adjustment to services or rescheduling.


Please DO NOT bring additional guests. Only guests with appointments will be allowed inside the salon. For the safety and sanitation of our guests, Barberella Beauty does not allow children or additional guests without an appointment at the salon.


Our goal is to meet and exceed your expectations. Although we do not offer refunds on services, if you are not satisfied with your service, please contact the salon within 7-days. Your stylist will work to guarantee you are 100% satisfied with an adjustment. 

RETURNS for product

We allow 7 days to return a product or other merchandise for store credit only if you are not satisfied.
We have a no refund policy for services or gift cards.