BOOKING AN APPOINTMENT
Due to our cancellation policy all appointments will require a credit card on file. We kindly ask all new guests wishing to book a color, chemical or facial service to please fill out our consultation form. This allows us to not only book you with the correct stylist for your needs but also the correct amount of time.
We are an appointment-based salon, therefore last-minute cancellations and no-shows have a major impact on our business. Our 24-hour cancellation policy respects our stylists’ and clients’ time. Cancellations within 24-hours of an appointment will be charged 50% of the service(s) total. Fees are non-refundable and cannot be used towards future appointments.
Any appointment that results in a “no show” will be charged 100% of the service(s) totals that were scheduled. Those who miss three consecutive appointments without contacting the salon will be unable to schedule future appointments.
We understand: life happens. If you expect to be late by 10-minutes or more, please call: 215-643-4066 or text 267-400-1792. We try to accommodate all guests—however, we cannot guarantee your services will be performed that day. We work hard to schedule precise times for each service. Accommodating a late guest often disrupts other guest’s schedules. A lateness greater than 10 minutes may require an adjustment to services or rescheduling.
We love children! However, we work in a hazardous environment with sharp scissors, razors,chemicals, and hot irons. Children 12-and-under are permitted in the salon only when having a service. Additionally, for safety and insurance reasons, children cannot accompany guests during appointments.
We do not accept refunds for gift card/certificate purchases. Gift cards/certificates are not redeemable for cash. Unfortunately, we cannot accept tips on gift cards/certificates.
We accept cash, checks, and all major credit cards as well as Apple/Android pay & Venmo
Our goal is to meet and exceed your expectations. Your business and loyalty mean everything to us. If you are not satisfied with your service, please contact the salon within 7-days. Your stylist will work to guarantee you are 100% satisfied.
RETURNS / REFUNDS
We allow 14 days to return a product for store credit only if you are not satisfied. We have a no refund policy for services or gift cards.