Our 24-hour cancellation policy respects our stylists and clients. Late cancellations affect our stylist’s schedules as well as our client’s appointments.
Cancellations or changes within 24-hours of an appointment will be charged 50% of the original service fee.
Non-cancellations or “No-Shows” will be charged 100% of the original service fee—to be paid at a subsequent visit.
Those who miss three consecutive appointments without contacting the salon will be unable to schedule future appointments.
We understand: life happens. If you expect to be late by 10-minutes or more, please call: 215-643-4066. We try to accommodate all guests—however, we cannot guarantee your services will be performed that day.
We work hard to schedule precise times for each service. Accommodating a late guest often disrupts other guest’s schedules.
A lateness of 15-minutes or more may require rescheduling.
We love children! However, we work in a hazardous environment with sharp scissors, razors,chemicals, and hot irons.
We’re parents of small children ourselves. We understand this can be a sensitive issue. We hope you understand: We cannot assure a child’s safety in the salon.
Children 12-and-under are permitted in the salon only when having a service. Additionally, for safety and insurance reasons, children cannot accompany guests during appointments.
Our goal is to meet and exceed your expectations. Your business and loyalty mean everything to us.
If you are not satisfied with your service, please contact the salon within 7-days. Your stylist will work to guarantee you are 100% satisfied.
We do not accept refunds for gift card/certificate purchases. Gift cards/certificates are not redeemable for cash. Unfortunately, we cannot accept tips on gift cards/certificates.
We accept cash, checks, and all major credit cards as well as Apple/Android pay.
Tipping is available on credit card transactions.