CREDIT CARD ON FILE
Due to our cancellation & no-show policies (see below), we do require a credit card on file to finalize your booking. We do not charge this card unless one of the aforementioned policies is breached. We reserve the right to cancel an appointment if credit information is not received within 24 hours after booking.
All credit card information is stored in accordance with PCI compliance. This means that Barberella and our merchant services company are compliant with the various security measures outlined by the PCI Security Standard Council to ensure that the data is kept safe and private.
We are an appointment-based salon, therefore last-minute cancellations and adjustments have a major impact on our business. Our 24-hour cancellation policy respects our stylists’ and clients’ time. Cancellations within 24-hours of an appointment will be charged 50% of the service(s) total. Fees are non-refundable and cannot be used towards future appointments.
Any appointment that results in a “no show” will be charged 100% of the service(s) totals that were scheduled. Those who miss three consecutive appointments without contacting the salon will be unable to schedule future appointments.
We understand: life happens. If you expect to be late by 10-minutes or more, please call: 215-643-4066 or text 267-400-1792. We try to accommodate all guests—however, we cannot guarantee your services will be performed that day. We work hard to schedule precise times for each service. Accommodating a late guest often disrupts other guest’s schedules. A lateness greater than 10 minutes may require an adjustment to services or rescheduling.
Children 12-and-under are permitted in the salon only when having a service. Additionally, for safety and insurance reasons, children cannot accompany guests during appointments.
We accept cash, checks, and all major credit cards as well as Apple/Android pay & Venmo
Our goal is to meet and exceed your expectations. Your business and loyalty mean everything to us. If you are not satisfied with your service, please contact the salon within 7-days. Your stylist will work to guarantee you are 100% satisfied.
RETURNS / REFUNDS
We allow 30 days to return a product or other merchandise for store credit only if you are not satisfied.
We have a no refund policy for services or gift cards